Terms of service

Last Updated: 01-06-2026

Welcome to ShopVelora. These Terms of Service ("Terms") govern your use of our website, products, and services. By accessing or using our website, you agree to be bound by these Terms.

If you do not agree with any part of these Terms, please do not use our website.

1. Eligibility and Account Terms

By using this website, you represent that:

You are at least 18 years of age or are using the website under the supervision of a parent or legal guardian.
The information you provide is accurate and complete.
You are responsible for maintaining the confidentiality of your account credentials.
You are responsible for all activities that occur under your account.

We reserve the right to suspend or terminate accounts that violate these Terms.

2. Products and Services

We strive to ensure that all products displayed on our website are described as accurately as possible.

However:

Product images are for illustrative purposes only.
Actual colors and appearance may vary depending on your device.
Product availability may change without notice.
We reserve the right to discontinue products at any time.

We do not warrant that product descriptions or other content on the website are completely accurate, current, or error-free.

3. Pricing and Payment

All prices displayed on the website are listed in Indian Rupees (INR) unless otherwise stated.

You agree that:

Prices may change without prior notice.
Applicable taxes and shipping charges may be added during checkout.
Payment must be completed before an order is processed.
We reserve the right to refuse or cancel orders if pricing errors occur.

Payments are processed through secure third-party payment providers.

4. Order Acceptance and Cancellation

Placing an order does not guarantee acceptance of that order.

We reserve the right to:

Refuse any order at our discretion.
Limit quantities purchased.
Cancel orders suspected of fraud or unauthorized activity.
Cancel orders due to inventory shortages or pricing inaccuracies.

If your order is cancelled after payment has been received, an appropriate refund will be processed.

5. Shipping and Delivery

We aim to process and dispatch orders promptly.

Please note:

Delivery timelines are estimates only.
Delays may occur due to courier services, weather conditions, public holidays, or other circumstances beyond our control.
Customers are responsible for providing accurate shipping information.

Orders are typically processed within [BUSINESS DAYS] business days unless otherwise stated.

6. Returns and Refunds

Our Return and Refund Policy forms part of these Terms.

Generally:

Return requests must be submitted within 7 days of delivery.
Returned products must be unused and in original condition unless defective.
Refunds will be processed according to our Refund Policy.
Certain products may be non-returnable for hygiene, safety, or regulatory reasons.

Please refer to our separate Return & Refund Policy for complete details.

7. Prohibited Uses

You agree not to:

Use the website for unlawful purposes.
Engage in fraudulent activities.
Attempt to gain unauthorized access to our systems.
Upload harmful code, malware, or viruses.
Interfere with website functionality or security.
Violate intellectual property rights.
Misrepresent your identity or affiliation.

Violation of these provisions may result in immediate termination of access.

8. Intellectual Property

All content on this website, including but not limited to:

Logos
Graphics
Images
Product descriptions
Website design
Text and content

is owned by or licensed to ShopVelora and is protected by applicable intellectual property laws.

Unauthorized use, reproduction, or distribution is prohibited.

9. Limitation of Liability

To the maximum extent permitted by applicable law:

ShopVelora, its owners, employees, affiliates, and partners shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from:

Use of the website
Inability to access the website
Product use or misuse
Delays or interruptions in service
Errors in content or product information

Our total liability for any claim shall not exceed the amount paid by you for the relevant order.

10. Indemnification

You agree to indemnify and hold harmless ShopVelora, its directors, employees, affiliates, and service providers from any claims, damages, losses, liabilities, or expenses arising from:

Your violation of these Terms
Your misuse of the website
Your violation of applicable laws

11. Third-Party Links

Our website may contain links to third-party websites.

We are not responsible for:

Third-party content
Privacy practices
Products or services offered by third parties

Accessing third-party websites is at your own risk.

12. Changes to These Terms

We reserve the right to update or modify these Terms at any time.

Changes will become effective upon posting on this page. Continued use of the website after changes are posted constitutes acceptance of the revised Terms.

13. Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of India.

Any disputes arising from or relating to these Terms, the website, or transactions conducted through the website shall be subject to the exclusive jurisdiction of the courts located in Kota, Rajasthan, India.