Refund policy

Return & Refund Policy – VELORANOW

This Return & Refund Policy applies to all purchases made through https://veloranow.in ("Website"). The Website is owned and operated by VELORANOW ("we", "our", "us").

1. Return, Exchange & Replacement Policy

We maintain a strict policy for all products sold through our Website:

❌ No Return
❌ No Exchange
❌ No Replacement

Once an order has been successfully placed and delivered, it shall not be eligible for return, exchange, or replacement under any circumstances.

Customers are advised to carefully review product descriptions, specifications, pricing, and other relevant details before placing an order.

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2. Refund Policy

Refunds will be provided only in the following circumstance:

✅ Duplicate Transaction

If a customer is charged more than once for the same order due to a technical issue, payment gateway error, or banking issue:

- The duplicate transaction will be verified by our team.
- Upon successful verification, the excess amount will be refunded.
- The refund will be processed and credited back to the original payment method within 7–10 business days, depending on the bank or payment gateway.

No refunds shall be provided for any reason other than a verified duplicate transaction.

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3. Non-Refundable Cases

Refunds will not be provided for:

- Change of mind after purchase
- Incorrect product selection by the customer
- Personal preference issues
- Product expectations differing from personal preferences
- Delivery delays caused by logistics partners
- Any request other than a verified duplicate transaction

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4. Contact Information

VELORANOW

📞 +91 9116760464
📧 velorasupportnow@gmail.com
🌐 https://veloranow.in

Business Address:

VELORANOW
Vasant Vihar,
Kota, Rajasthan – 324009,
India

For duplicate transaction refund requests, please provide:

- Order ID
- Transaction ID
- Payment proof
- Contact details