Refund policy

Last Updated: 01-06-2026

At ShopVelora, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we're here to help. Please review our Return & Refund Policy below.

1. Return Eligibility

To be eligible for a return, the item must:

Be returned within 7 Days of delivery.
Be unused, unworn, and in its original condition.
Include all original packaging, tags, accessories, and documentation.
Not fall under the list of non-returnable items.

We reserve the right to refuse returns that do not meet these conditions.

2. Return Timeframe

Customers must initiate a return request within 7 Days of receiving the order.

To request a return, please contact us at:

Email: hubm2317@gmail.com

Please include:

Order number
Product name
Reason for return
Photos (if the item is damaged, defective, or incorrect)

3. Refund Process

Once we receive and inspect the returned item:

We will notify you regarding approval or rejection of your refund.
If approved, the refund will be processed to your original payment method.
Refunds may take 5–7 business days to appear in your account, depending on your bank or payment provider.

Shipping charges, if any, are generally non-refundable unless the return is due to our error.

4. Exchanges

We offer exchanges for:

Damaged products
Defective products
Incorrect products received

If you need an exchange, please contact us within 7 Days of delivery.

Exchange requests are subject to product availability.

If a replacement product is unavailable, we may offer a refund or store credit at our discretion.

5. Damaged, Defective, or Incorrect Products

If you receive a damaged, defective, or incorrect item:

Notify us within 7 Days of delivery.
Provide clear photographs of the product and packaging.
Do not discard the product or packaging until the claim has been reviewed.

Once verified, we will arrange a replacement, exchange, or refund at no additional cost to you.

6. Non-Returnable Items

The following items may not be eligible for return or refund:

Products damaged due to misuse or improper handling
Items showing signs of use
Customized or personalized products
Gift cards
Downloadable digital products
Perishable goods
Personal care, hygiene, or health-related products (where applicable)
Products specifically marked as non-returnable

7. Return Shipping Costs

If the return is due to:

Damaged product
Defective product
Incorrect item shipped

ShopVelora will bear the return shipping cost.

If the return is due to:

Change of mind
Incorrect order placed by the customer
No longer needed

The customer may be responsible for return shipping charges.

Return shipping fees, if applicable, may be deducted from the refund amount.

8. Cancellation Policy

Orders may be cancelled before they are shipped.

Once an order has been dispatched, cancellation may not be possible, and the order will be subject to the return process outlined above.

9. Late or Missing Refunds

If you have not received your refund within the expected timeframe:

Check your bank account or payment method.
Contact your bank or payment provider.
If you still have not received your refund, contact us at hubm2317@gmail.com.