Shipping policy

Last Updated: 01-06-2006

Thank you for shopping with ShopVelora. We are committed to delivering your orders quickly, safely, and efficiently. Please read our Shipping Policy carefully to understand how we process and ship orders.

1. Order Processing Time

All orders are processed within 1-2 Business Days after payment confirmation.

Please note:

Orders are processed only on business days (excluding weekends and public holidays).
During peak seasons, sales events, or holidays, processing times may be slightly longer.
If there is a delay in processing your order, we will notify you via email or phone.

2. Shipping Methods

We work with trusted courier and logistics partners to ensure reliable delivery.

Available shipping options may include:

Standard Shipping
Express Shipping (if available)
Cash on Delivery (if available)

Shipping methods available for your order will be displayed during checkout.

3. Delivery Timeframes

Estimated delivery times are:

Within Rajasthan: 2-5 Business Days
Major Metro Cities: 3-7 Business Days
Other Locations in India: 4-10 Business Days

Delivery times are estimates and may vary depending on:

Delivery location
Courier service availability
Weather conditions
Public holidays
Unexpected operational delays

4. Shipping Costs

Shipping charges are calculated at checkout based on the selected shipping method and delivery location.

Examples:

Standard Shipping: ₹49
Express Shipping: ₹99
Free Shipping: Available on orders above ₹499 or ₹999

Any applicable shipping fees will be clearly displayed before payment is completed.

5. Order Tracking

Once your order has been shipped, you will receive:

A shipping confirmation email or SMS
Tracking number (if available)
Courier partner details

Customers can use the tracking number to monitor shipment progress directly through the courier's website.

6. Delivery Issues and Delays

While we strive to ensure timely delivery, delays may occasionally occur due to factors beyond our control.

These may include:

Severe weather conditions
Transportation disruptions
Government restrictions
Courier network delays
Incorrect shipping information provided by the customer

ShopVelora is not responsible for delays caused by third-party courier services; however, we will make reasonable efforts to assist customers in resolving delivery issues.

7. Incorrect Address Information

Customers are responsible for providing accurate shipping details.

If incorrect or incomplete shipping information is provided:

Delivery may be delayed or unsuccessful.
Additional shipping charges may apply for re-delivery.
We may not be able to offer refunds for orders delivered to incorrectly provided addresses.

8. Lost or Damaged Packages

If your package arrives damaged or appears to be lost in transit:

Contact us within 7 days of the expected delivery date.
Provide your order number and relevant details.
We will investigate the issue with the shipping carrier and work toward an appropriate resolution.

Resolution times may vary depending on the courier partner's investigation process.

9. International Shipping

[Choose one option below]

Option A – No International Shipping

Currently, ShopVelora ships only within India. We do not offer international shipping at this time.

Option B – International Shipping Available

We ship to selected international destinations.

Please note:

Delivery times vary by country.
Customers are responsible for any customs duties, taxes, import fees, or local charges imposed by their country.
International shipping fees will be calculated during checkout.