Shipping policy

Shipping Policy – VELORANOW

This Shipping Policy applies to all orders placed through https://veloranow.in ("Website"). The Website is owned and operated by VELORANOW ("we", "our", "us").

1. Order Processing

- Orders are processed within 1–3 business days after successful payment confirmation.
- Orders are not processed, shipped, or delivered on Sundays or public holidays.
- During peak seasons, promotional campaigns, or unforeseen circumstances, order processing may take additional time.

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2. Shipping Coverage

- We currently ship across India, subject to courier partner serviceability.
- Delivery availability may vary depending on the customer's location.

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3. Delivery Timelines

Estimated delivery timelines are:

- Metro Cities: 2–5 business days
- Non-Metro Cities and Towns: 3–8 business days
- Remote Locations: 5–10 business days

Delivery timelines are estimates only and may vary due to operational or logistical reasons.

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4. Shipping Charges

- Shipping charges, if applicable, will be displayed during checkout before payment.
- Promotional free shipping offers may be provided from time to time at our discretion.

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5. Order Tracking

- Once an order is shipped, tracking details may be shared via email, SMS, WhatsApp, or other available communication channels.
- Customers can use the provided tracking information to monitor shipment status.

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6. Customer Responsibilities

Customers are responsible for providing:

- Accurate delivery address
- Correct contact number
- Valid email address
- Complete recipient details

VELORANOW shall not be responsible for delays or failed deliveries caused by incorrect or incomplete information provided by the customer.

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7. Delivery Delays

Delivery may be delayed due to:

- Weather conditions
- Natural disasters
- Government restrictions
- Transportation disruptions
- Courier partner issues
- Remote location accessibility
- Other circumstances beyond our control

Such delays shall not entitle customers to any compensation or refund.

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8. Failed Delivery Attempts

If delivery fails due to:

- Incorrect address
- Recipient unavailability
- Incorrect contact information

additional shipping charges may apply for re-dispatch of the order.

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9. Contact Information

VELORANOW

Owned and Operated by VELORANOW

📧 velorasupportnow@gmail.com
🌐 https://veloranow.in

Business Address:
VELORANOW
Vasant Vihar, Kota, Rajasthan 324009
India